- If you feel you have not received adequate service from us, or you are unhappy about our bill, you should initially contact the person having day to day conduct of the matter concerned.
- If the problem cannot be resolved informally you can contact your CRM using any of the contact details below, who will arrange for it to be investigated in accordance with our complaints handling procedures. We will investigate your complaint objectively and quickly.
- If at any point you become unhappy with the service, we provide to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which is available on request. We have eight weeks to consider your complaint.
- If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from lawyers. If you would like more information about this service including the time limits in using it, please contact the Legal Ombudsman via www.legalombudsman.org.uk or by emailing firstname.lastname@example.org or by calling 0300 555 0333 between 8.30am to 5.30pm (charges may apply) or by writing to Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Do not send original documents to the Legal Ombudsman. They will scan any documents you send to them to make computer copies and then destroy the originals.
- If you believe your compliant relates to breach of SRA principles you can raise a complaint with the Solicitors Regulation Authority via www.sra.org.uk. There is a report form you can complete on their website.